Herefordshire & Worcestershire Shared Care Record

Privacy Policy August 2021

Who we are

The Herefordshire & Worcestershire Shared Care Record allows health and care professionals to view the most up-to-date information about you so they can give you better, safer care.Partner health and care organisations will make the information they hold on you available for professionals to view through the Shared Care Record. These organisations provide health and care services in the following areas:

  • Birmingham and Solihull
  • Coventry and Warwickshire
  • Herefordshire and Worcestershire.

They include local GP practices, hospitals, NHS 111, community, mental health, ambulance and social care services.

The health and care partners involved follow the law on keeping your information confidential. The laws they must abide by are the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). 

Each is also registered with the Information Commissioner’s Office (ICO) as a data controller – an organisation that decides what information is collected and why, and how it is handled. The partners will be joint data controllers for any personal, or special categories of personal information they handle.

This privacy notice explains how your personal information will be used, what for, who will be able to see it and why.

What will your personal information be used for?

Allowing health and care professionals involved in your care to view your records helps them understand your needs and make the best decisions with you, and for you. 

It means:

  • you won’t have to repeat your details every time you need care
  • clinicians will be able to see what medications you’re taking and if you have any allergies, making your treatment safer
  • they’ll also be able to make better decisions about your care by knowing your recent history – things such as tests, scans, results and prescriptions
  • you won’t have to explain your social care support to health professionals
  • you’ll get more efficient treatment because clinicians won’t have to wait for other organisations to forward your information by letter or phone
  • your care will be more joined up wherever you need it in Birmingham and Solihull, Coventry and Warwickshire or Herefordshire and Worcestershire.

What information will health and care professionals be able to see?

The information that will be available for professionals at our partners to view through the Shared Care Record is shown below. We have split this between ‘healthcare’ and ‘social care’ to show the kind of information each partner organisation will be able to look at.

Healthcare

  • Information such as your name, address, date of birth and NHS number
  • People to contact in an emergency
  • Social care assessment information
  • Care providers and the services you’ve used
  • Any safeguarding information designed to protect you
  • Your legal status for being in the UK
  • Any conditions or illnesses you’ve been diagnosed as having
  • Any operations you’ve had
  • Your medication
  • Any alerts or risks relevant to your care
  • Your medical and maternity history
  • Any birth and neonatal details
  • Records of care you’ve had as an inpatient or outpatient
  • Your appointments
  • Documents such as discharge summaries, clinical letters, care plans, risk assessments and referrals
  • Results of investigations, scans and laboratory tests
  • Reports such as those from radiology scans or X-rays
  • Examinations, for instance to check your blood pressure
  • Trials or studies you might be part of
  • If you’ve been sectioned under the Mental Health Act 
  • Details of supportive care, such as your end-of-life preferences

Social care

  • Information such as your name, address, date of birth and NHS number
  • People to contact in an emergency
  • Social care assessment information
  • Care providers and the services you’ve used
  • Any safeguarding information designed to protect you
  • Your legal status for being in the UK
  • Any conditions or illnesses you’ve been diagnosed as having
  • Your medication
  • Your appointments
  • A summary of the care you’ve had from a service, such as a hospital, when your care with that service is finished
  • Details of supportive care, such as your end-of-life preferences

Our lawful basis for processing your information

Each partner organisation is responsible for the information they view, or make available to view, through the Shared Care Record. This includes personal records and special category information they hold in their records.

All the partners that can view your information must follow the law to make sure they always handle your personal information in a lawful way. What they have to do depends on the care or service you need.

Our lawful bases are:

NHS trusts/local authorities/primary care (GPs)/clinical commissioning groups (CCGs) (to the extent that CCGs have access to shared personal data to provide integrated care):

  • Provision of health/social care(Art 6(1) e UK GDPR, 9(2)h UK GDPR, in combination with Section 10 (1)(c) and any relevant condition in Schedule 1, Part 1 of the DPA 2018.

NHS trusts/primary care (GPs):

  • Vital interests (situation of ‘life or death’) (Art 6(1)d and 9(2) c UK GDPR.

NHS trusts/local authorities/primary care (GPs)/clinical commissioning groups (CCGs) (to the extent that CCGs have access to shared personal data to provide integrated care):

  • Safeguarding of vulnerable adults and children(Art 6(1) c, 9(2) g UK GDPR in combination with Section 10(3) and Schedule 1, Part 2, condition 18 of the DPA 2018.

Who do we allow to view your personal information?

A full list of all our partners who can view your information through the Shared Care Record when needed for your care is attached in Appendix 1.

How long do we keep your records?

Each partner organisation keeps its own record of the care you’ve received from it in line with ‘The Records Management Code of Practice for Health and Social Care’ guidance. None of your personal information (including your healthcare information) is kept in the Shared Care Record – it is only made available for health or social care professionals to view. To fulfil your ‘right to object’ (please see the next section), the Shared Care Record will keep limited information about you, such as your name, date of birth and NHS number. This will ensure that, where you have objected, no health or care professional will be able to view your records through the Shared Care Record. They will see only the electronic information recorded on their own organisation’s system for the care you have received there.

Your rights

You have the right to:

  1. Object to your information being available for health and care professionals to view through the Shared Care Record.
  2. Complain to the Information Commissioner’s Office if you are unhappy with the way we are handling your information. See below for details of how to do this. 

Contact your relevant health or care provider to:

  1. ask to see the personal information they hold about you
  2. ask them to change information they hold about you if it is wrong.

If you would like to object to your records being made available for professionals to view through the Shared Care Record, you can find out how to do so on our ‘right to object’ page:

https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record/right-to-object

Complaints 

You have the right to complain if you are unhappy with the way your information is handled, or disagree with your healthcare provider’s decision about your information. In these circumstances you can contact the healthcare provider and ask them to look again at the decision.

If you are not happy with any decision your healthcare provider makes, you can contact the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) 
Telephone: 01625 545 745 (national rate) 
Fax: 01625 524 510
Email: casework@ico.org.uk

Partner organisations

Birmingham & Solihull (BSOL) ICS

Name of Provider Organisations/Local Authorities/CCGs 
University Hospitals Birmingham NHS Foundation TrustBirmingham Community Healthcare NHS Foundation Trust 
Birmingham and Solihull Clinical Commissioning GroupBirmingham City Council
Birmingham Women’s and Children’s Hospital NHS Foundation TrustSolihull Metropolitan Borough Council
Royal Orthopaedic Hospital NHS Foundation Trust Birmingham Children’s Trust
Birmingham & Solihull Mental Health NHS Foundation Trust 
Birmingham & Solihull GP Surgeries
ASHFIELD SURGERYGREEN RIDGE SURGERYOAKWOOD SURGERY
THE HAWTHORNS SURGERYPOPLAR PRIMARY CARE CENTRESPRINGFIELD SURGERY
THE MANOR PRACTICEWAKE GREEN SURGERYSTRENSHAM ROAD SURGERY
BALSALL HEATH HEALTH CENTRE (S)YARDLEY WOOD HEALTH CENTRETHE BALAJI SURGERY, THE SPARKBROOK CHC
DR WALJI AND COLLEAGUESCOTTERILS LANE SURGERYTHE HEALTH XCHANGE
FERNLEY MEDICAL CENTREPAK HEALTH CENTREWEATHER OAK MEDICAL CENTRE
FIRSTCARE PRACTICEPEARL MEDICAL CENTREDRUIDS HEATH SURGERY
HIGHGATE MEDICAL CENTRESALTLEY AND FERNBANK MEDICAL PRACTICEMAYPOLE HEALTH SURGERY Y
SPRINGFIELD MEDICAL PRACTTHE ST.CLEMENTS SURGERYMOOR GREEN LANE MED.CTR.
THE BROOK SURGERYYARDLEY MEDICAL CENTREVICARAGE ROAD SURGERY
THE HILL GP PRACTICEDR KHUROO’S PRACTICESOLIHULL HEALTHCARE PARTNERSHIP
BUCKLANDS END LANE SURGERYDR SN CLAY AND PARTNERSARDEN MEDICAL CENTRE
CHURCH LANE – KHANEDEN COURT MEDICAL PRACTICEBALSALL COMMON & MERIDEN GROUP PRACTICE
DRUID GROUPRESERVOIR ROAD SURGERYDORRIDGE SURGERY
OMNIA PRACTICESHAH ZAMAN SURGERYHAMPTON SURGERY
YARDLEY GREEN MEDICAL CENTRESUTTON ROAD SURGERYGRAFTON ROAD SURGERY
GARRETTS GREEN LANE SURGERYARRAN MEDICAL CENTREHOBS MOAT MEDICAL CENTRE
IRIDIUM MEDICAL PRACTICE, RICHMOND PCCBOSWORTH MEDICAL CENTRERICHMOND MEDICAL CENTRE
SMALL HEATH MEDICAL PRACTICECHESTER ROAD SURGERYST. MARGARETS MEDICAL PRACTICE
THE POOLWAY MEDICAL CENTRECOVENTRY ROAD PRACTICECOFTON MEDICAL CENTRE
THE SHELDON MEDICAL CENTRECROFT MEDICAL CENTREFRANKLEY HEALTH CENTRE
THE SWAN MEDICAL CENTREDOWNSFIELD MEDICAL CENTREHAWKESLEY MEDICAL PRACTICE
VICTORIA ROAD SURGERYGREEN LANE SURGERYHOLLYMOOR MEDICAL CENTRE
BG HEALTHKINGSHURST MEDICAL PRACTICEKEYNELL COVERT
BG HEALTH & GRANTON MEDICAL CENTREMANOR HOUSE LANE SURGERYKINGS NORTON SURGERY
ST HELIERS MEDICAL PRACTICEPARKFIELD MEDICAL CENTRELEY HILL SURGERY
WOODLAND ROAD SURGERYROWLANDS ROAD SURGERYNORTHWOOD MEDICAL CENTRE
WYCHALL LANE SURGERYTHE CASTLE PRACTICESHENLEY GREEN SURGERY
HALL GREEN HEALTHBOURNVILLE SURGERYWEST HEATH PRIMARY C CTR
NORTHBROOK HEALTH CENTREFEATHERSTONE MEDICAL CENTREWEST HEATH SURGERY
SWANSWELL MEDICAL CENTREKINGSFIELD MEDICAL CENTRESUTTON COLDFIELD GROUP PRACTICE
BATH ROW MEDICAL PRACTICEMOSELEY MEDICAL CENTREALPHA MEDICAL PRACTICE
KARIS MEDICAL CENTRERIVER BROOK MEDICAL CENTREALUM ROCK MEDICAL CENTRE
THE WAND MEDICAL CENTRESELLY OAK HEALTH CENTREAMAANAH MEDICAL PRACTICE
APOLLO SURGERYSELLY PARK SURGERYGATE MEDICAL CENTRE
AYLESBURY SURGERYUNIVERSITY SOUTHGATE PRACTICEGREENFIELD MEDICAL CENTRE
HILLCREST SURGERYLORDSWOOD HOUSE GROUP MEDICAL PRACTICEHAMD MEDICAL PRACTICE
KINGSTANDING CIRCLE SURGERYRIDGACRE HOUSE SURGERYNASEBY MEDICAL CENTRE
PERRY PARK SURGERYCHURCH ROAD SURGERYOAKLEAF
TUDOR PRACTICE STOCKLAND GREENFIRS SURGERYWARD END MEDICAL CENTRE
GPS HEALTHCAREHODGE HILL FAMILY PRACTICEBARTLEY GREEN MEDICAL PRACTICE
BOURNBROOK VARSITY MEDICAL CENTREMIRFIELD SURGERYJIGGINS LANE MEDICAL CENTRE
HARBORNE MEDICAL PRACTICESCHOOLACRE ROAD SURGERYLEACH HEATH MEDICAL CENTRE
SHERWOOD HOUSE MEDICAL PRACTICETHE HARLEQUIN SURGERYMILLENNIUM MEDICAL CENTRE
UNIVERSITY MEDICAL PRACTICEBORDESLEY GREEN SURGERYWEOLEY PARK SURGERY
BLOOMSBURY SURGERYCHARLES ROAD SURGERYWOODGATE VALLEY HEALTH CENTRE
COLLEGE ROAD SURGERYCOVENTRY ROAD MEDICAL CENTREAL-SHAFA MEDICAL CENTRE
COTMORE SURGERYSURGERY AUBERY ROADBURBURY MEDICAL CENTRE
KINGSBURY ROAD MEDICAL CENTRETHE KHATTAK MEMORIAL SURGERYCAVENDISH MEDICAL PRACTICE
NECHELLS PRACTICETHE LIMES MEDICAL CENTRECITY HEALTH CENTRE
THE DOVE MEDICAL PRACTICETHE PARK MEDICAL CENTREDR KULSHRESTHA FAMILY PRACTICE
THE OAKS MEDICAL CENTREACOCKS GREEN MEDICAL CENTREFINCH ROAD PRIMARY CARE CENTRE
MIDLANDS MEDICAL PARTNERSHIPCRANES PARK ROAD SURGERYQUESLETT MEDICAL CENTRE
BALDWINS LANE SURGERYGREET MEDICAL PRACTICE 
The following organisations  are geographically outside BSOL, but are already signatory to the BSOL ShCR DSA and will also be signatory to the Collaborative ShCR
Black Country Healthcare TrustWest Midlands Ambulance Services

Coventry & Warwickshire (C&W) ICS 

Name of Provider Organisations/Local Authorities/CCGs
South Warwickshire NHS Foundation TrustCoventry and Warwickshire Clinical Commissioning Group
George Elliot Hospital NHS Trust Primary Care Warwickshire
Coventry and Warwickshire NHS Partnership TrustWarwickshire County Council
University Hospitals Coventry and Warwickshire NHS TrustCoventry City Council
Coventry & Warwickshire GP Surgeries
POOL MEDICAL CENTREFENNY COMPTON SURGERY
SHENINGTON SURGERYAVONSIDE HEALTH CENTRE
CASTLE MEDICAL CENTREBRIDGE HOUSE MEDICAL CENTRE
CROFT MEDICAL CENTREBISHOPS TACHBROOK
LISLE COURT MEDICAL CENTRECLARENDON LODGE MEDICAL PRACTICE
GAINSBOROUGH HALL BIDFORD HEALTH CENTRE
ROTHER HOUSE MEDICAL CENTREROSEBIRD SURGERY
HENLEY-IN-ARDEN MEDICAL CENTRESHIPSTON MEDICAL CENTRE
SOUTHAM SURGERYPRIORY MEDICAL CENTRE
BRESE AVENUE SURGERYCAPE ROAD SURGERY
CUBBINGTON ROAD SURGERYHASTING HOUSE SURGERY
KINETON PHARMACYWATERSIDE MEDICAL CENTRE
ABBEY MEDICAL CENTRESHERBOURNE MEDICAL CENTRE
TRINITY COURT SURGERYCLAVERDON SURGERY
HARBURY SURGERYBISHOPS ITCHINGTON
TANWORTH IN ARDEN MEDICAL CENTREALCESTER HEALTH CENTRE
SPA MEDICAL CENTREARROW SURGERY
KINETON SURGERY (VALE OF RED HORSE)TYSOE SURGERY
CHASE MEADOW HEALTH CENTREWHITNASH MEDICAL CENTRE
MEON MEDICAL CENTREBUDBROOKE MEDICAL CENTRE
WARWICK GATES FAMILY HEALTH CLINICLAPWORTH SURGERY
ST WULFSTAN SURGERY 

Herefordshire & Worcestershire (H&W) ICS 

Name of Provider Organisations/Local Authorities/CCGs
NHS Herefordshire & Worcestershire Clinical Commissioning Group (CCG)Herefordshire Council
Worcestershire Acute Hospitals NHS TrustSt Richard’s Hospice Foundation, Worcester
Wye Valley Acute Hospitals NHS TrustPrimrose Hospice, Bromsgrove
West Midlands Ambulance Service NHS TrustSt Michael’s Hospice Hereford
Herefordshire and Worcestershire Health and Care NHS TrustWyre Forest, KEMP Hospice 
Worcestershire County Council 
Herefordshire & Worcestershire GP Surgeries
ALTON STREET SURGERYALBANY HOUSE SURGERYKIDDERMINSTER MEDICAL CENTRE
BELMONT MEDICAL CENTREAYLMER LODGE COOKLEY PARTNERSHIPKNIGHTWICK SURGERY
CANTILUPE SURGERYBARBOURNE HEALTH CENTREMALVERN HEALTH CENTRE
HAMPTON DENE (BRANCH)BARN CLOSE SURGERYMAPLE VIEW MEDICAL PRACTICE – PLANNING MERGER 1.4.21
COLWALL SURGERYBARNT GREEN SURGERYMERSTOW GREEN MEDICAL PRACTICE 
CRADLEY SURGERYBEWDLEY MEDICAL PRACTICENEW COURT SURGERY 
FOWNHOPE MEDICAL CENTREBREDON HILL SURGERYNEW ROAD SURGERY, BROMSGROVE
EWYAS HAROLD CATSHILL SURGERYNEW ROAD SURGERY, RUBERY
PETERCHURCH (BRANCH)CHADDESLEY CORBETT SURGERYNORTHUMBERLAND HOUSE SURGERY
STATION MEDICAL CENTRECHURCH STREET SURGERYOMBERSLEY MEDICAL CENTRE
QUAY HOUSE MEDICAL CENTRECHURCHFIELDS SURGERYPERSHORE MEDICAL PRACTICE
CREDENHILL CORBETT MEDICAL PRACTICE, THERIDGEWAY SURGERY
SOUTH WYE MEDICAL CENTRE CORNHILL SURGERYRIVERSIDE SURGERY
BOBBLESTOCK SURGERYCRABBS CROSS MEDICAL CENTRESALTERS MEDICAL PRACTICE
THE KINGSTONE SURGERYCRABBS CROSS SURGERYSEVERN VALLEY MEDICAL PRACTICE
KINGTON MEDICAL PRACTICEDAVENAL HOUSE SURGERYSPA MEDICAL PRACTICE
ST KATHERINE’S SURGERY NOW LEDBURY HEALTH PARTNERSHIP MERGED 1.8.20DEMONTFORT MEDICAL CENTRESPRING GARDENS MEDICAL PRACTICE
LEDBURY HEALTH PARTNERSHIP -PUGH’S BUILDINGELBURY MOOR MEDICAL CENTREST JOHNS HOUSE MEDICAL CENTRE
MUCH BIRCH SURGERYELGAR HOUSE SURGERYST JOHN’S SURGERY
NUNWELL SURGERYFARRIER HOUSE SURGERYST MARTINS GATE SURGERY
PENDEEN SURGERYGLEBELANDS SURGERYST SAVIOURS SURGERY
THE MARCHES SUGERYGREAT WITLEY SURGERYST STEPHEN’S SURGERY – PLANNING MERGER 1.4.21
THE BODENHAM SURGERYGREY GABLE SURGERYSTANMORE HOUSE SURGERY
KINGSLAND SURGERY HAGLEY SURGERYTENBURY SURGERY
MORTIMER MEDICAL CENTRE – LEINTWARDINE SURGERYHARESFIELD SURGERYTHE BRIDGE SURGERY
ORLETON SURGERY (BRANCH)HILLVIEW MEDICAL CENTRETHE DOW SURGERY
WARGRAVE HOUSE SURGERYHOLLYOAKS MEDICAL CENTRETHORNELOE LODGE SURGERY
WEOBLEY SURGERYHOLLYWOOD MEDICAL PRACTICEUPTON SURGERY
STAUNTON-ON-WYE SURGERY (BRANCH)WINYATES SURGERYWESTFIELD SURGERY
WESTFIELD WALK SURGERYWOLVERLEY SURGERYWHITEACRES MEDICAL CENTRE
ABBEY MEDICAL PRACTICESTOUPORT HEALTH CENTRE – 
NOW MERGED WITH YORK HOUSE. 1.11.20
NEW NAME STOUPORT MEDICAL CENTRE
TAURUS HEALTHCARE LTD – HEREFORDSHIRE
ABBOTTSWOOD MEDICAL CENTREYORK HOUSE MEDICAL CENTRE – 
NOW MERGED WITH STOUPORT HC.
NEW NAME STOUPORT MEDICAL CENTRE
PRACTICE PLUS GROUP