Make a referral to our Family Support Services
You can refer yourself, a loved one, or someone you support (their consent is required) to our Family Support Services quickly and easily.
We provide emotional and practical support for individuals and families who are bereaved or living with the impact of a life-limiting illness.
On this page, you’ll find how to make a referral and what happens next.
You can use the links below to find out more about our Family Support available for both adults and children:
Adult Family Support | Children and Young People’s Support | Support Groups | Living Well Service | Benefits Advice
You can download an information leaflet about our Family Support services here.
How to make a referral:
You can:
– Refer yourself or a family member (with their consent) directly
– Ask your GP to refer you
– Ask a healthcare, social care or education professional to refer on your behalf
Contact our Family Support Team to make your referral:
T: 01527 889799
E: primrosehospice.familysupportreferrals@nhs.net
Our team will guide you through the process.
Alternatively, you can ask any education, social care or healthcare professional to make a referral on your behalf.
What happens next?
Our team will review your referral and ensure you are directed to the most appropriate support.
We then aim to get in touch to arrange an initial assessment.
Once the assessment has been completed, you will be placed on the waiting list for the most appropriate service.
Who can access Family Support services?
Our Family Support Services are available to:
– Adults, children and young people
– Families affected by a life-limiting illness
– People who have experienced bereavement
Bereavement support is available to anyone registered with a Redditch and Bromsgrove GP who have experienced a bereavement in the last three years or who has previously been supported by Primrose Hospice.
What information will be needed for a referral?
When making a referral, you may be asked for:
– Contact details
– GP information
– NHS Number
– Brief details about your situation
– Information about the person being referred (if not yourself)
If you don’t have all the information, please still get in touch, our team can help.
Referrals for Children and Young People:
For a referral for a child or young person, we will need:
Find out more about support available for Children and Young People here.
If you have any questions about our referral process please contact our team:
T: 01527 889799
E: primrosehospice.familysupportreferrals@nhs.net
“Thank you to the Head of Family Support and all the team who have provided so much invaluable support during such a difficult few years.” – Family Support Client.
Family Support Referral FAQs:
Can I refer myself?
Yes, you can contact us directly to make a self-referral.
Do I need a GP referral?
No, but you can ask your GP or another professional to refer you.
How long does it take to be contacted?
We aim to contact you within two weeks. (this may be longer depending on staff capacity).
We understand that waiting can be difficult. Once you are added to the waiting list, there may be a period before your assessment is completed, and services can be offered.
We appreciate your patience and will contact you as soon as an appointment becomes available.
Where will my support take place?
Support can be offered at the Coppice Centre located at Primrose Hospice, in school (for young people) or in the community if appropriate.
Is there a cost?
No, all Primrose Hospice services are free of charge. If you would like to make a donation, please visit this page.
What if I’m not sure if I’m eligible?
Please contact us, we’ll guide you to the most appropriate support.
We would love to hear your thoughts about your experience at Primrose Hospice, so we can improve services.
Please take a few minutes to complete our survey here.
