Primrose Treecycle FAQs

Please see our Treecycle FAQs below.

If these don’t answer your questions please do contact our fundraising team:

If you prefer to book over the phone please contact our fundraising team:

T: 01527 889796

How do I book my collection?

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You can simply book your Treecycle collection by visiting: https://primrosehospice.enthuse.com/Treecycle2025#!/

If you prefer to book over the phone please contact our fundraising team:

T: 01527 889796

How much should I donate?

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There is no set donation to have your Christmas tree collected and recycled, and you can make a donation of an amount of your choice. All funds raised through our 2025 Treecycle will continue to enable us to continue to provide free care and support to patients with life-limiting conditions and families, providing them with the care they need and deserve during extremely difficult times.

If you are a UK taxpayer, you can also Gift Aid your donation. Gift Aid is a government scheme for UK charities to reclaim the tax you have paid and gain 25% more at no extra cost to you. If you can, please consider adding Gift Aid to your donation if you are a UK taxpayer.

I have booked my tree collection, what happens next?

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Thank you so much for supporting us. You will receive confirmation of your Christmas tree collection. We ask that you make sure that your Christmas tree(s) is left outside your property without decorations and lights before 11pm on Friday 10th January. Our merry team of elves (volunteers) will then collect your tree(s) between Saturday 11th and Monday 13th January 2025.

Where do I put my Christmas tree(s) for collection?

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Please place your Christmas tree(s) outside your property in their designated collection spot (without decorations and lights) before 11pm on Friday 10th January.

What is the latest date I can register for you to collect my Christmas tree?

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The last day you can register to have your Christmas tree(s) collected is by 11pm on Friday 10th January.

Do I need to be at home for you to collect my tree?

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You do not need to be a home for us to collect your Christmas tree(s). Please place your Christmas tree(s) outside your home (without decorations and lights) before 11pm on Friday 10th January.

What happens to my Christmas tree after it has been collected?

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Once our team of elf volunteers have collected your Christmas tree(s), they will transport it to Primrose Hospice & Family Support Centre where it will be chipped and recycled.

My Christmas tree hasn’t been collected, what do I do?

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We apologise that your Christmas tree(s) have not been collected. Please contact our Fundraising Team on 01527 889796 or email at fundraising@primrosehospice.org

I forgot to put my Christmas tree out for collection, can you come back and collect it?

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Unfortunately, we will not be able to collect your Christmas tree(s) if you don’t put it outside your home/property by 11pm on Friday 10th January. If you are unable to put your Christmas tree(s) outside, please contact our Fundraising Team as soon as possible by calling 01527 889796.

Is there a maximum tree height you can collect?

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We are able to collect Christmas tree(s) of any size. However, we kindly ask, if you can, to cut your Christmas tree(s) into smaller pieces if it is over 7ft in height. Thank you for your help with this.

Do I need to take all my decorations/lights off?

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Yes please. Unfortunately, we are unable to collect Christmas trees that have decorations and lights still attached.

Will my Christmas tree still be collected if there is bad weather/snow?

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If we are expecting bad weather nearer to the weekend of Treecycle 2025, we will contact everyone who has registered for their Christmas tree(s) to be collected, to inform you of our mitigation plans. We will do everything we can to collect your Christmas tree(s) as close to our collection dates (Saturday 11th to Monday 13th January 2025) as we can. The safety of our volunteer team is paramount, and we will be guided by official weather warnings. Please be aware of emails from us if there are severe weather warnings in place.

Do you need volunteers for this event?

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If you would like to join in all the fun of our 2025 Treecycle by volunteering your time or transport, please contact Adam Siviter (Fundraising Manager) at fundraising@primrosehospice.org or on 01527 889796.