IT WAS announced the country would be placed into a third lockdown on Monday (January 4) to curb the spread of Coronavirus.

We know many of our patients, families and supporters may be wondering how this most recent lockdown will affect the services at Primrose Hospice.

Primrose’s CEO David Burrell has answered some of your questions to explain any changes to the way we continue to operate.

We take our role in fighting the spread of Coronavirus very seriously and are working hard to keep our colleagues, patients and community safe.

Our nursing and care teams are still working.

If you have a question that isn’t answered here, please email info@primrosehospice.org or call the hospice on 01527 871051.

Can I visit Primrose Hospice?

Patients and clients are welcome to visit the hospice but to allow us to maintain safety this is by appointment only. If you do attend then you will be required to follow our stringent safety measures including wearing a face covering, cleaning hands and maintaining social distancing. Anyone who has symptoms of coronavirus or who has been in contact with anyone with symptoms should not attend the Hospice.

I am a patient, will I still be able to see a nurse?

We are supporting patients remotely where possible so we prefer contact to be via telephone or video conference. We have found that for the vast majority of consultations, this is an effective way of ensuring safety of staff and patients.  If you do need to see a nurse, we will discuss the best location and arrangements for this.

I am receiving support from the team at Coppice Centre, will I be able to come on site?

Coppice Centre is open and you can attend. Attendance is by appointment only at present and subject to you following our covid safety restrictions. You should not attend if you have symptoms or have been exposed to Covid-19.  Please note that some of our rooms are colder than normal as we have increased air flow by opening windows. You may wish to wear warm clothing.

Are Primrose Hospice’s charity shops open?

Our shops closed on Tuesday, January 5 as required for the lockdown. We will reopen as soon as we are allowed. Please check our social media and website for the announcement.

Can I drop off clothing/homeware donations?

Primrose Hospice charity shops are temporarily closed.

We are sorry we cant take donations at present. Please do not leave items outside our shops as these cause a hazard.

Is Day Hospice running?

We are supporting day hospice patients remotely as individuals but are also piloting on-line support for these groups.

Are any groups running?

Yes, several groups are running and the covid guidance allows us to have up to 15 people meeting on site for support.  We are carefully risk assessing groups and ensuring  that these groups meet in the safest way possible.

I have a cash donation, can I bring it to the hospice?

We would prefer online donations at present. If you wish to donate cash or cheque, please call the fundraising team to make arrangements.

Do I need to wear a mask when I visit Primrose Hospice?

Yes please, in all areas and at all times unless agreed with hospice staff or volunteers.  All staff and volunteers will also wear masks for your protection.

Thank you for your support throughout this time. If you require any more information please use our contact form.