Primrose Treecycle FAQs

Please see our Treecycle FAQs below.

If these don’t answer your questions please do contact our fundraising team:

If you prefer to book over the phone please contact our fundraising team:

T: 01527 889796

How do I book my collection?

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You can simply book your Treecycle collection by visiting: https://primrosehospice.enthuse.com/Treecycle#!/

If you prefer to book over the phone please contact our fundraising team:

T: 01527 889796

How much should I donate?

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There is no set donation for your Treecycle collection, you can make a donation of your choice. All the donations raised through Treecycle will help us to support more patients and families throughout North East Worcestershire.

Don’t forget if you are a UK tax payer you can also Gift Aid your donation. Gift Aid is a government scheme for UK charities to reclaim the tax you have paid and gain 25% more at no extra cost or hassle to you. Where possible, please can you consider adding Gift Aid to your donation if you are a UK taxpayer.

Please see our website for further information about the difference your donation will make towards our free specialist care.

I have booked my tree collection, what happens next?

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Thank you! You will now receive confirmation of your Treecycle collection. We ask that you ensure your Christmas tree(s) is left outside your property without decorations/lights before the 7th January. Our fantastic team of volunteers will then collect your tree(s) between 7th – 9th January.

Where do I put my Christmas tree(s) for collection?

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Please place your Christmas tree(s) outside your property without decorations/lights before the 7th January.

What is the latest date I can register for you to collect my Christmas tree?

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The last day you can register your Treecycle collection is the 6th January.

Do I need to be at home for you to collect my tree?

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No, you do not need to be at home for us to collect your tree. Please place your Christmas tree(s) outside your property without decorations/lights before the 7th January.

What happens to my Christmas tree after it has been collected?

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Once our team have collected your Christmas tree(s) they will bring it back to Primrose Hospice where it will be chipped and recycled by our fantastic supporters Treemendus.

My Christmas tree hasn’t been collected, what do I do?

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We are sorry your Christmas tree hasn’t been collected! Please contact the Fundraising Department immediately on 01527 889 796 or email events@primrosehospice.org.

I forgot to put my Christmas tree out for collection, can you come back and collect it?

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Unfortunately we will not be able to collect your tree(s) if you fail to put it out by Saturday 7th January 2023 outside your house/organisation. If you are unable to put your Christmas tree(s) outside please contact our fundraising department as soon as possible on 01527 889 796.

Is there a maximum tree height you can collect?

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We are able to collect tree(s) of any size. However, if your tree(s) are over 7ft we kindly ask, if you can, to cut your tree down into smaller pieces for our volunteers to collect. Thank you.

Do I need to take all my decorations/lights off?

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Yes please. We are unable to collect trees that still have decorations/lights attached.

Will my Christmas tree still be collected if there is bad weather/snow?

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If we are expecting bad weather nearer to the event we will contact everyone who has registered for their Treecycle collection to inform you of our plans. We will do everything we can to collect your tree as close to our collection weekend (7th-9th January) as we can. The safety of our volunteers is paramount and we will be guided by weather warnings. Please keep an eye out for emails from us if there are severe weather warnings in place.

Do you need volunteers for this event?

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We are always on the lookout for more volunteers to help us at our fantastic fundraising events. If you would like to join in the fun and help us with our first ever ‘Treecycle’ campaign by volunteering your time or transport please contact Lucy at lucy@primrosehospice.org or on 01527 889796.