Who We Are & What We Do
We have a Day Hospice providing a range of tailored support for patients. Our friendly & professional Clinical Team will provide you with the support and understanding to make decisions which best suit your needs and diagnosis.
Our Family Support Service offers individualised support to adults and children including a counselling service, benefits advice and our living well service.
We receive only 14.6% of our required running costs from the NHS, so as an independent charity, we rely on the support of individuals and businesses to help us to raise the £1.95 million needed each year for us to provide our services free.
We would love to hear your thoughts about your experience at Primrose Hospice, so we can improve services.
Please take a few minutes to complete our survey here.
Primrose Hospice is committed to the promotion of equality, diversity, and inclusion and to eliminating and preventing discrimination in our work.
We will ensure that our services will be available to all, regardless of race, age, sex, disability, sexual orientation, religion, marital status or gender reassignment status and other non-protected characteristics.
We are also committed to treating staff and volunteers and those applying to work at Primrose Hospice fairly and without discrimination.
We actively seek to promote equality by ensuring that we meet our legal duties under the Equality Act 2010 and the Human Rights Act 1998, by making sure that equality and diversity are at the centre of our policies and procedures, and by ensuring that staff and volunteers are able to meet the diverse needs of our service users.
Primrose Hospice has been providing care and support to patients in North East Worcestershire since 1987. The original hospice opened at Hill Top in 1987 before moving to the current location in St Godwalds Road in 1991.
There have been some major additions to the original building over the years. In 2003, an extension was built to house the Day Hospice and improve the clinical space, then in 2010 the Coppice Centre was built to provide a separate Family Support service. Finally, Garden Room was opened in 2015.
We love to capture the history of Primrose Hospice. If you have ever worked or volunteered here or accessed our services and can add to the wonderful stories about Primrose Hospice, we would love to hear from you.
You can contact us using the details below:
T: 01527 871051
By sharing your experience at Primrose Hospice & Family Support Centre you could help people understand what our Hospice, located on St Godwald’s Road, is like and how they too could benefit from our support.
Find out more about sharing your story, by clicking here.
At Primrose Hospice, we are committed to providing compassionate, high-quality care and creating a supportive environment for everyone who uses and works within our services. We encourage all staff and volunteers to speak up if they have concerns about patient care, staff or patient safety, wellbeing or any aspect of our organisation.
Our Freedom to Speak Up (FTSU) procedure provides a clear, confidential and supportive process for anyone working or volunteering within the hospice to raise concerns. All concerns will be listened to, taken seriously and addressed appropriately without fear of disadvantage, discrimination or negative consequences. You do not have to wait for proof or evidence – we would like you to raise the matter while it is still a concern. It does not matter if you turn out to be mistaken as long as you are genuinely concerned. Concerns do not need to be restricted to clinical matters. You can also raise a concern about other issues such as fraud, theft, bribery – any issue that you think is harming the services we deliver or may adversely impact the organisation.
When things go wrong, it is important that we learn from them and make improvements. Equally, if someone identifies a potential risk or issue, we want them to feel confident in raising their concerns so that action can be taken before harm occurs. We also welcome suggestions for positive change. Even when our services are performing well, there are always opportunities to enhance the care and support we provide to patients, families, staff and volunteers.
Who can raise a concern?
Anyone who works for the Hospice, which includes current and former employees together with agency workers, temporary workers, students, volunteers, and Trustees.
How do I raise a concern?
There are several processes available in the hospice to support staff or volunteers who wish to raise work-related concerns. We encourage staff to raise issues or concerns first via their Line Manager or another senior member of staff. If they cannot be resolved via any of these channels, or if staff are not comfortable using this approach; our Freedom to Speak up Guardians: Mark Duncan and Daniela Locke (Trustees) are available via email: freedomtospeak@primrosehospice.org
We hope you will feel comfortable raising your concern openly, but we also appreciate that you may want to raise it confidentially. This means that while you are willing for your identity to be known to the person you report your concern to, you do not want anyone else to know your identity.
We will keep your identity confidential, if that is what you want, unless required to disclose it by law (for example, by the police). You can choose to raise your concern anonymously, without giving anyone your name, but that may make it more difficult for us to investigate thoroughly, give you feedback on the outcome or appropriately support you through the process.
