Primrose at the Princess

Please note that Primrose at the Princess is based at Princess of Wales Community Hospital. To contact the unit directly please call 01527 488213. If there is no answer or problems getting through, please call the main reception at POWCH on 01527 488000. Unfortunately, Primrose Hospice in St Godwald’s Road cannot transfer phone calls to the hospital.

The Primrose Unit at The Princess of Wales Community Hospital is a six bedded (single occupancy) NHS Specialist Palliative Care ward, staffed entirely by Registered NHS Nurses and led by a full time Specialist Consultant in Palliative Medicine and Clinical Nurse Specialist/Ward Manager.

The Rooms

Each room is equipped with air conditioning, a profiling bed, fully adjustable patient mobile chair, TV & DVD, CD Player/radio and refrigerator. The rooms also have en-suite toilet facilities with two rooms having overhead hoist systems, although the remaining four rooms have plenty of room for mobile hoists and other necessary equipment. Each room also has an adjustable chair/bed for when visitors wish to stay overnight and we have a communal kitchen and lounge where visitors can make their own refreshments and / or chat in an informal setting. Visiting hours are not restricted, and concessions are available for car parking costs.


The Unit manages its own admission referrals from the local Community palliative nursing team, General Practitioners, Acute Trusts and Primrose Day Hospice to provide not only high quality End of Life care but also palliative support services to our patients at their most vulnerable times. We admit appropriate patients for periods of symptom control and crisis intervention as well as for occasional therapeutic procedures.

How we care for patients

Care on the Primrose Unit is holistic and individualised with the patient being at the centre of their care and with family / support circle members being encouraged to contribute to ways to help us make the patients stay with us more meaningful. 2019 will see complementary therapy sessions being added to the services we offer our inpatients, raising the standard of care we offer even higher.

This individualised care approach means that our medication, hygiene and comfort routines are tailored around the patient’s individual needs and evidence based medical advice: the service is Consultant led, with input from other members of the multi-disciplinary team including Specialist Nurses, Physiotherapists, Speech and Language therapists and dieticians amongst others all meeting regularly to discuss and co-ordinate bespoke plans of care for our patients and how we ensure that they are in the most appropriate place of care.

To contact the Primrose at the Princess of Wales Community Hospital:

Direct number to Unit – 01527 488213 

If there is no answer or problems getting through, please call the main reception at POWCH on 01527 488000.